Two innovation paths were explored step by step in the continuous innovation iteration
(Innovative organization and systematic pattern exploration)
Based on scientific customer insight system, grasping the industry trends and customer demands, exploring innovation opportunities, and expanding to a national scope through piloting and verifying.
In 2022, Country Garden Services adopted top-down innovation mechanism to form characteristic solutions for the most concerned hot topics both in society and the industry:
- ‘Patriotic Country Garden Services’ patriotic property service mode
- ‘Easy Five Star’ property management + community-based elderly care service mode innovation
(Empowering and motivating primary-level innovation)
Initiated by primary-level staff and derived from the innovation mechanism of customer service practice observation, the company’s innovation methodology empowerment and incentive mechanism is a strong guarantee for bottom-up innovation
- Customer experience innovation festival: Country Garden Services Annual Innovation Ceremony
33 markets/units actively participated in the collection of 174 innovative schemes, and a total of 56 schemes were implemented after preliminary review, covering nearly 500,000 property owners
Nearly 400,000 property owners participated in the selection of innovative schemes, with more than 1.9 million page views of the review website
Ranking | Market/Unit | Award | Scheme Name |
---|---|---|---|
The First Prize
|
Jiangzhong/Foshan Markets | Lecong Country Garden | Clock out Activity for Pet-walking |
The Second Prize
|
Kaiwan Company | Nanning Wanddamao | Sky Farm - Lovely Space for Kids to Cultivating Plants |
Henan & Shaanxi Markets | Country Garden Tianqinyuan | Recreational Area for Adorable Pets | |
Eastern Guangdong/Huizhou-Shenzhen Markets | Shili Yintan (Zone A) | The League of Pet-keepers | |
The Third Prize
|
Kaiwan Company | Hefei Baohe Wanda | ‘Cute Child Cook’ Grow-up Diary Yunnan-Guangxi-Guizhou Markets |
Yunnan-Guangxi-Guizhou Markets | Yinxiang Huaxi | Community Colorful Classes | |
Zhongliang Everjoy | Nanhu Xuefu | Stray Cats TNR Re-homing Plan | |
Hubei Market | Yichang Country Garden | Children’s Learning Activity Space | |
Henan & Shaanxi Markets | Country Garden Tianyue | Friendly Interaction Between Adorable Kids and Cute Pets | |
Most Discussion Award Most Discussion Award
|
Guangzhou-Qingyuan/Shaoguan Markets | Shaoguan Country Garden (Zone A) | Ten Things I Did with My Dad |
-
Elderly-friendly Community
-
Child-friendly Community
-
Female-friendly Community
-
Pet-friendly Community
-
Environment-friendly Community