Project overview:

The villas in Wuhan Central Cultural District include three residential estates: No. 1 Mansion on Han Street, No. 1 Wanda Yuhu, and Wanda Yuhu Shijia with a total construction area of 993,900 m2 under property management. Of these, Wanda Yuhu Shijia won the ‘2020 Advanced Anti-epidemic Project’, the ‘2019 Wuhan Property Management Demonstration Residential Estate’, and the ‘Excellent Project from Property Industry in Wuchang District’ in 2021. No. 1 Mansion of Han Street was awarded the ‘2018 Wuhan Property Management Demonstration Residential Estate’, the ‘2020 Advanced Anti-epidemic Service Team’, and the ‘2021 Wuhan Property Management Demonstration Project’.

Project highlights:

After completing project delivery, both the quality and service of the residential estate continued to be upgraded, bringing luxury enjoyment to property owners. For instance, dozens of cameras positioned so as to monitor acts such as throwing objects from high up have been added in the residential area, covering every building, significantly reducing the potential risks of high-rise littering acts and providing owners with a safe living environment; In order to enhance owners’ experience coming home each day, all villas’ elevators were equipped with air conditioners, comprehensively preventing the elevators from getting hot and stuffy in summer; The glass gatehouses have also been decorated and renovated, and air conditioners have been installed to bring greater comfort for owners.

Entrance and exit guards performed ‘greeting in the morning and welcoming in the evening’ service to owners, conveying love and warmth with eyes, expressions, and words. With sincere greetings to start a beautiful day for owners, with smiling services to relieve owners sleepiness and fatigue of a day.

The green garden design was adopted to create an elegant environment, with every step forward proving to boast completely different scenery, creating an artistic visual effect through lawns, flowers, shrubs, and trees of different sizes and heights, while also achieving the sequential natural ecological scenery of cherry blossoms in spring, gardenias in summer, fragrans in autumn, and wintersweets in winter. The realization of such an elegant garden landscape requires investment in diverse tree species, complex construction, and continuous maintenance at later stages.

Additionally, the property company gives owners a safe and comfortable life guarantee both inside and out, by effectively implementing safety work that forms a ‘four-in-one’ defense, made up of electricity, fire protection, door guards, and patrols. The project increased the frequency of self-inspections during peak hours, regularly carried out home electricity and gas safety inspection, semi-annual maintenance of power distribution room, and inspection of fire equipment in the residential estate, so as to build a security fortress. The project conducted drills in advance to prevent disasters, and organized relevant personnel to conduct drills on fire protection, first aid, and flood control on a regular basis, which improved its ability to deal with emergencies such as fire and flood.

In order to build a good platform for communication and exchange with property owners and create a positive cultural atmosphere in the community, the project carried out various convenient service activities, such as sharpening knives, repairing small household appliances, cleaning floor mats, escalator safety seminars, and events demonstrating ways to beat the summer heat. As a result, a friendly and warm community atmosphere emerged among property owners. In addition, the project vigorously developed community value-added services by means of setting up the Wanmei Service Center, which independently undertook package collection services, and kickstarted a variety of business measures such as ice-cream and beverage vending, housekeeping services, and masonry maintenance. The Center is constantly expanding its business range and exploring a community business mode focusing on high-income groups.

Adhering to high quality services, the project brought owners well-being experience in every visible and invisible detail, and provided services to achieve a better life for every owner with constant striving for perfection.

Project orientation:

Upscale Residential Building Enjoying River Scene, Excellent Demonstration Residential Estate, Integrity Community, and Smart Property Management Community

Project overview:

Project overview:

Located in the upmarket residential estate by rivers in Daoli District, Harbin City, Heilongjiang Province, Harbin Jiangwan Xincheng Project has a broad vision with a superior geographical location, which was delivered on November 7, 2014, covering a management area of 465,800 square meters with 1,530 households, reaching an occupancy rate of 70%. Surrounded by R&F Center super 5A commercial center and super 5-star Ritz-Carlton, the project is a ‘one-stop’ comprehensive community integrating shopping, window-shopping, catering, retail, cultural activities, and recreation.

Project characteristic services:

Since its delivery on November 7, 2014, the project has adopted the ‘one-to-one’ service mode of grid housekeeper, who mobilized regional resources to provide high-quality services for owners; The command center of the monitoring room dispatched and tracked owners’ requests in a uniform manner, and owners’ requests were properly handled in the first time. Characteristic community cultural activities and smart community information business processing provided unique value-added services for property owners.

Harbin Jiangwan Xincheng project has won multiple honorary titles such as ‘Harbin Property Service Honest Residential Estate’, ‘Excellent Smart Property Community’, and ‘Municipal Excellent Demonstration Residence’ in the past years. More than 100 banners were donated by customers, and the project received high appreciation from property owners with dozens of letters of praise during the epidemic control period.

Project orientation:

Shijiazhuang Country Garden includes villas and foreign-style houses, both traditional and high-rise. Inspired by the concept of ‘Services Contribute to a Better Life’, Shijiazhuang Country Garden Phoenix City has won a number of honors with its fruitful achievements in recent years. The property company’s service content was initially composed mainly of basic services such as daily maintenance, cleaning and greening, security and fire protection, and public facilities maintenance and managem

Project overview:

Shijiazhuang Country Garden planned 5,918 households, with a construction area of 761,600 m2. The first delivery was made on May 2016, with an occupancy rate of 43.2%.

Service highlights:

1. Providing all-year-round guard with intelligent security - Police networking system: ‘Hawk-eye tracking, acts of throwing objects from height monitoring, and elevator non-motor vehicle identification system’, ‘Police One-button Emergency Call System’, and ‘Public Security Networking Face Recognition System’.

In addition, we implemented a 24-hour monitoring duty system in order to guarantee owners’ safety. Although there were a certain distance between us and owners in space, our hearts were connected 24 hours a day by escorting owners’ safety via technologies.

2. Building hope with quality and perseverance - three-star equipment rooms: ‘Power distribution room, fire-fighting pump room, and water pump room’

The project created a safe and comfortable living environment, and provided professional services with the spirit of excellence to guarantee the life quality for owners in the residential estate.

3. Creating a garden life with every step forward approving to be a completely different scenery - provincial garden residential estate: ‘Garden-style landscape, children’s playground, and artificial lake system’

Greening was not merely planting trees and flowers, which was a multiple ingenious combination of trees, flowers, stones, short sketches, sculptures, water, and scenic walls, offering owners a comfortable life after work. And every time property owners went home, they experienced a trip through a wonderful park.

4. Building a social position for cultural inheritance - Party building community and association union: ‘Mid-Autumn Festival Evening Party, Party building guidance, poverty alleviation activities, and basketball friendly matches’

We organized various clubs such as a basketball club, choir for the elderly, dance team, table tennis club, badminton club, and walking group to enrich owners’ lives. On traditional festivals such as Mid-Autumn Festival, National Day, Double Ninth Festival, and Dragon Boat Festival, we made zongzi and lanterns together with owners to help bring them closer together. In addition, we extensively carried out interactive activities such as Property Open Day, Owners’ Meeting, Sending Warmth to Houses, and a Satisfaction Survey to understand owners’ actual needs and give feedback to the problems raised by owners in a timely manner, so as to truly put into practice the idea of ‘thinking what owners think and worrying about what owners worry about’.

5. Keeping learning to optimize services - Focusing on training and reform: ‘Engineering training lab, one-stop downstairs service, and fire safety promotion into the community’

The project insisted the service concept of ‘Services Contribute to a Better Life’, paid close attention to service quality, and provided professional, high-quality service for owners.

External awards:

Won the third prize in the Service Competition in 2015;

Awarded as Provincial Excellent Residential Estate in 2017;

Awarded as Municipal Fire Protection Community in 2017;

Awarded the Fire Protection Team Award in 2018;

Awarded as Provincial Benchmark Project in 2018;

Awarded as Provincial Advanced Unit in 2018;

Awarded as Provincial Top 10 Excellent Project in 2019;

Awarded as Provincial Advanced Unit in 2019;

Awarded as Provincial Top 100 Unit in 2019;

Awarded as Security Service Demonstration Unit in 2020;

Awarded as the Best Regular Project in 2021;

Awarded as Company Benchmark Project in 2021;

Awarded as Provincial Garden Style Residential Estate in 2021;

Project orientation:

Country Garden Ketianxia Garden was positioned as a high-end life center of Qianhai North No.1 metropolitan city and Humen Avenue axis

Project overview:

Country Garden Ketianxia Garden is located near the north gate exit of Guangzhou-Shenzhen Expressway Humen Taiping Interchange, Dongguan, covering an area of 215 mu with a total construction area of 440,000 m2, The project covers a wide range of products including foreign-style houses, apartments, villas, and shops. Since Hengdian International Giant Screen Cinema and Jiarong SPAR supermarket have stationed in this project, it integrates the global food street and various living facilities.

1. Building area: 275078.6 m2

2. Number of households: 2,764 (including 1,650 permanent households, 754 uninhabited households, and 360 non-resident households)

3. Entering/closing time: June 30, 2017

4. Address: No. 3 (1), Beizhadongfang Road, Humen Town, Dongguan, Guangdong

Awards and honors:

1. It was rated as ‘Patriotic Property Services’ by Dongguan Humen Town Real Estate Management Office in June 2022.

2. The senior manager of this project, Huang Xiaojie, was rated as an Excellent Member of ‘Two New’ Organizations by the CPC Committee of Non-Public Economic Organizations and Social Organizations of Humen Town in June 2022.

3. The senior manager of this project, Huang Xiaojie, was hired by the CPC Committee of Non-Public Economic Organizations and Social Organizations of Humen Town as a lecturer of ‘Sunshine Lecture Group’ in June 2022.

4. Humen Country Garden was selected as a teaching point of the CPC Party School of Humen Town Committee by the Non-Public Economic Organizations and Social Organizations in June 2022.

5. It won the honorary title of Dongguan Vigilante Advanced Collective of Dongguan Public Security Bureau Humen Branch in August 2022.

Project orientation:

Science Popularization Demonstration Residential Estate, Xi’an Green Civilization Demonstration Project - Green Community, and Extensive Mass Fitness Demonstration Community

Project overview:

Project overview:

Xi’an R&F City is a large residential community located in the Aerospace Science and Technology Industrial Development Zone, Chang’an District, Xi’an. It integrates luxury residence, characteristic commerce, and sports and leisure functions with a comprehensive range of supporting facilities such as schools, clubhouses, and water-featuring commercial streets. Divided into two residential sub-projects in the south and north areas, the total construction area of R&F City is 1340.9 million m2. The North Zone opened in August 23, 2007, with a total construction area of 550,000 m2, owning 3,702 households in 31 buildings and 1,870 parking spaces; While the South Zone was completed in April 2012, with a total construction area of 550,000 m2, including 7,000 m2 of commercial area, owning 24 residential buildings, 12 villas, with a total number of 3480 households (including 132 villa areas), and 2,072 parking spaces. The use of a ‘staggered’ layout together with a ‘passenger-vehicle separation’ design fully ensured property owners’ living comfort. The design’s palette of black, red, white, and gray echoed the nature of the garden style residences. The residential estate overflows with vibrancy, with lakes and undulating slopes, wooden stacks, pavilions, sculptures, and other landscaping features, reflecting the harmonious co-existence between man and nature.

Project characteristic services:

The project established an integrated management system of quality, environment, and occupational health and safety in strict accordance with GB/T19001-2000, GB/T24001-1996, and GB/T28001-2001 standards. Through the integration and effective operation of the three management system standards of quality, environment, and occupational health and safety, the project ensured the service level and specialization of property management. Recent years have witnessed the company’s strict management and enthusiastic service with no safety liability accidents. In terms of safety management, there were no personal injury incidents or criminal cases, as the project had comprehensively ensured owners’ personal safety and property security.

It has also achieved some success in the construction of a green environment-friendly community, and has been awarded the honorary titles of ‘Xi’an Green Civilization Demonstration Project - Green Community’ and ‘Xi’an Civilized Unit’. In 2016, it was awarded the title of ‘Extensive Mass Fitness Demonstration Community’ by Xi’an Broadcasting Corporation and Shaanxi Basketball Association; In 2019, it was awarded the ‘Domestic Waste Classification Standard Unit in the Space Base’. Since its establishment, the company has received various banners from owners every year, such as ‘Close Friend of Owners and Guardian Angel for the Residence’, ‘Enthusiastic Service and Conscientious Diligence’, and ‘Fine Service and Strict Management’

Project orientation:

The planing of Yongjin Shijia included villas and high-rise foreign-style houses. With years of accumulated owners’ reputation and solid property foundation services, the project has actively participated in various activities organized by the Sub-district Office and community neighborhood committees, actively joined the association within the industry and became the executive director of the association, leading the development of Chengdu property industry and becoming a 2019 Sichuan Propert

Project overview:

Project overview:

Yongjin Shijia planned to have 376 households with a construction area of 99,900 m2. The first batch was delivered on December 25, 2018, with 290 households occupied, representing an occupancy rate of 77%.

Service highlights:

1. The project site with high environmental quality as well as harmonious community atmosphere was awarded the 2021 Chengdu Wuhou District Top 10 Demonstration Project;

2.The project’s gatehouse and equipment room were operated with smart equipment, for which it was rated as 2019 Sichuan Property Service Brand Project;

3. The project community Party building activity center, together with Community Party Building Service Station, carried out cultural activities under the guidance of Party building during the course of ‘four national movements’, and participated in the assessment activities of Chengdu Pioneer Warm-heart Property Management in 2022;

4. The site had a high quality environment and a harmonious community atmosphere, thus it was listed as a designated visiting reception project in the southwest market.

External awards:

1. Member of Golden Key International Alliance from 2019 to present;

2. 2019 Sichuan Property Service Brand Project

3. 2020 Annual Advanced Safety Management Project

4. 2021 Chengdu Wuhou District Top 10 Demonstration Project

Project orientation:

Country Garden Guiyang Center is situated at the urban axis which is the soul of urban development. It is a world-class city center landmark complex integrating business, commerce, and Heavenly Villas, inheriting riverside humanistic splendor and leading a luxury lifestyle.

This project is a brand new diamond-level city card in Guiyang, Guizhou Province, a new landmark in southwest China, and a top-tier private mansion in a prime location in the heart of the city.

Project overview:

Located at the intersection of Ruijin South Road and Renmin Avenue, Guiyang City, Guizhou Province, the project covered a total planning area of 99 mu, with 780,000 m2 construction area, 9.6 plot ratio, 25% green coverage rate, and 1:1 parking space ratio. The project planned 480 super high-rise foreign-style houses of 127-280 m2, 1,360 president-level apartments of 45-130 m2, 36,000 m2 of office buildings, and 160,000 m2 of commercial boxes.

With a total investment of more than 10 billion yuan, the project has built 7 super high-rise buildings, among which the height of Building 1# is about 380m, which is not the first super high-rise (over 200 meters) residential complex with floor-to-ceiling windows in Guiyang, but also the first office building in southwest China to pass the LEED highest platinum certification of the US Green Building Council.

Project orientation:

Hangzhou Country Garden was the first project of Country Garden Holdings Company Limited to enter the Zhejiang market. Located in the north section of the university area, Xiasha New City, East of Hangzhou, the project covered an area of 98 mu with a construction area of 268,500 m2. 8 blocks of high-rise foreign-style houses, 28 sets of semi-detached house, and 45 shops were planned. The project was delivered on July 30, 2014, and the current occupancy rate is 92%. After years of development,

Project overview:

Hangzhou Country Garden planned 1,818 households, with a construction area of 268,500 m2. The first delivery was made on July 30, 2014, with an occupancy rate of 92%.

Service highlights:

1. Project security: Hangzhou Country Garden has been free of any security accidents for seven consecutive years, with its face recognition entrance guard and all-domain monitoring system ensuring households’ security.

2. Residential estate quality improvement: Hangzhou Country Garden project has always paid attention to customer experience, replacing 3,510 m2 of green lawn, planting 2,800 m2 of ruellia; and creating 600 m2 of flowers fields. The project regularly beautifies the city and the residential estates, and has been praised by the local Property Department, the Sub-district Office, and owner committee multiple times, creating a positive local reputation for the company.

3. Update of facilities and equipment in the residential estate: 132 cameras positioned to monitor acts of littering from height and 28 groups of monitoring displays were added; the floor of children’s playground were renovated; the landscape platform floor were comprehensive replaced; air conditioners were added in elevators; and non-motor ramps were reconstructed, enhancing the hard power of the residential estates. In 2021, it was awarded as the Country Garden Service Quality Benchmark Project.

4. Pandemic control: The pandemic situation in Hangzhou was severe in 2022, and the Hangzhou Country Garden project was once classified as a lock-down zone. The project team actively carried out pandemic prevention from the very start, fully reflecting their service execution commitment, which was praised by owners, the Sub-district Office, and the Community Neighborhood Committee. Their efforts also received numerous ‘Likes’ from the owners’ group and the owners’ WeChat Moments, and received honorary certificates and banners from the Community Neighborhood Committee and reports from foreign media of DUSHIKUAIBAO and Daily Business.

5. Patriotic position creation: Guided by the principle of Party building, the project actively communicated with the Community Neighborhood Committee and the Sub-district Office, the project implemented Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, and organized many volunteer activities for Party members, so as to build a patriotic position, and was awarded the 2022 Hangzhou Municipal Patriotic Property Management Company.

External awards:

Awarded as Advanced Unit in 2017

Awarded as Excellent Residential Estate in 2019

Awarded as Water-saving Residential Estate in 2021

Awarded as ‘Beautiful Homeland’ Demonstration Residential Estate in 2021

Worked as Member Unit of Qiantang District Smooth Delivery Alliance in 2021

Established Education Base for ‘Universal Preschool Education and General High School Education’ in 2022

Project overview:

Located in the Netda Central Business District of Nantong Economic Development Zone, Jiangsu Province, Nantong Country Garden laid out a total planning area of 398 mu, with a total construction area of 515,300 m2, a comprehensive plot ratio of 1.6 and a comprehensive greening rate of 35.21%. The first delivery was made in June 2015, and about 2,239 households are occupied at present, 70% of which are permanent residents.

The Party branch was established in December 2019, adhering to the guiding principle of Party building, embedding the Party organization into the property company, and building a ‘patriotic fortress’ of property services with the ‘Golden Phoenix · Patriotic Housekeeper’ Patriotic Property Services as a trial. In addition, the project actively integrated into the ‘united Party Committee’ co-construction activities, and fully cooperated with the ‘united Party Committee’ with the ‘Party organization’ as the core, winning the recognition and recommendation of the Community Neighborhood Committee, and receiving the honorary title of ‘Patriotic Property Services’ Demonstration Project in September 2020.

Through the creation of ‘Patriotic Property Services’, reports of the project on municipal media and other platforms have been increased, showing the achievements of Patriotic Property Services while visualizing Country Garden Services at the same time. With the continuous improvement of Country Garden Services’s reputation and public satisfaction, the realization of the ‘five beauties’ goal gets ever closer, that is, a smooth and beautiful governance system, a clean and beautiful environment, high-quality services, harmonious safety and stability, and idyllic residents’ life.

During the past 7 years, Nantong Country Garden has won many honors, such as being named Jiangsu Price Integrity Unit, Jiangsu Livable Demonstration Residential Estate, Provincial Property Management Demonstration Project, Nantong Excellent ‘Property Service Management’ Project, Nantong Property Service Demonstration Project in Line with Shanghai, Nantong Price Integrity Unit, Municipal Party Building Leading Demonstration Site, and Advanced Primary-level Party Organization.
 

Project orientation:

Garden Livable Community and Patriotic Property Services

Project overview:

Project overview:

Taiyuan R&F City is located in the east extension of Shengli East Street, Xinghualing District, Taiyuan, Shanxi Province, and has rapidly developed into a large residential area with 10 sub-projects, including R&F City Zones A-G, R&F Peach Garden, and R&F City No. 8 Garden East Zone and West Zone in 13 years since the opening of R&F City Zone A on September 15, 2009. It covers a management area of 330,723 m2, including 22,695 residential households (occupancy rate: 82%) and 1,149 shops. With abundant business forms and well-developed supporting facilities, residents’ basic living needs have been satisfied for adjacent large supermarkets, shopping centers, five-star hotels, office buildings, and community service centers. The characteristic commercial street as well as the 8,000 m2 of clubhouses also satisfy residents’ demands for cultural development and entertainment. In addition, the Subsidiary High School Of Taiyuan Normal University and three experimental primary schools were set up in this residential area, which fully met residents’ basic needs for nearby school placements. Guided by the planning concept of being people-oriented, this project focused on improving the living environment quality and creating an oasis in bustling Taiyuan.

Project characteristic services:

Since its takeover of Taiyuan R&F City, the property management team has always paid attention to the needs of owners of all ages, customizing exclusive service plans, fully implementing the service declaration of ‘housekeepers at home’, conducting the ‘At Your Side’ accompany services, and staying devoted to providing owners with a more safe, comfortable, and beautiful living environment. Thanks to the ingenuity of the property management team, R&F City Zone B has won the honorary titles of ‘Taiyuan Civilized Residential Estate’ and provincial/municipal ‘Garden Residential Estate’, R&F City Zone E has won the title of ‘Garden-style Residential Area’, and the project has accumulated more than 100 banners donated by customers as well as numerous praise from owners via 400 telephone services.

In order to actively respond to and implement the ‘Patriotic Property Services’ plan proposed by the district government, cooperate with the promulgation and implementation of the Civil Code issued by the Ministry of Housing and Urban-Rural Development, and effectively promote the sound and orderly development of the property management, the Patriotic Service Center for Party Members and Masses was officially established in R&F City Zone E in July 2021, with several functional areas including a Party building brand display area, Party building book bar leisure area, and Party members education and learning area, fully integrating Party members management, daily training of property management, Party building exhibition of property management, and property owners’ recreation. Having organized 15 activities in total, the interaction between most of the party member owners and property management team has achieved sound development, and the service and results of Patriotic Property Services have also been highly recognized and supported by relevant government departments.

Project orientation:

Eco City Country Garden was a cooperative development project, whose planning included villas, walk-up foreign-style houses, and high-rise foreign-style houses. Having accumulated good reputation from owners and solid property basic services, the project actively participated in various activities held by the Sub-district Office and the Community Neighborhood Committee, and actively joined the property management association and became its standing director, leading the development of the pro

Project overview:

Eco-city Country Garden planned 5,805 households with a construction area of 821,900 m2. Its first delivery was conducted on December 25, 2013, with 3,600 households occupied, reaching a occupancy rate of 62%.

Service highlights:

1. Owing to its high quality site environment and harmonious atmosphere, the project won the title of Wuhan Property Management Demonstration Residential Estate;

2. The project gatehouse and equipment room were operated with intelligent equipment, thus it was rated as a Smart Property Management Demonstration Base by Hubei Property Management Association;

3. Having organized plentiful cultural activities in the community with a strong cultural atmosphere, the project has successfully established a number of associations, among which ‘Trust Country Garden - Journey to Joy under the Moon’ activity won regional praise and was reported by an official media (People’s Daily Digital Communication);

4. The site had a high quality environment and a harmonious community atmosphere, thus it was listed as a designated visiting reception project in the central China market.

External awards

1. Awarded as the Standing Director Unit of Wuhan Property Management Association in 2015;

2. Awarded as Wuhan Property Management Demonstration Residential Estate in 2016;

3. Awarded as Wuhan Property Service Excellent Company in 2018;

4. Awarded as Hubei Smart Property Management Demonstration Base in 2019;

5. Awarded as Advanced Anti-epidemic Company in 2020;

6. Awarded as Excellent Project of Wuhan’s First Batch of Property Satisfaction Survey in 2021.

Project orientation:

Country Garden Coral Palace was a resort project, located in Qingshui Bay Resort, Yingzhou Town, Lingshui County, Hainan. The project planning included detached villas, high-rise foreign-style houses, and commercial streets. The project was backed by mountains and faced the sea, with independent coastlines. The project was surrounded by large shopping malls, supermarkets, Nanguo market, hot pot city, Hunan cuisine restaurants, and Cantonese cuisine restaurants, with a number of pharmacies and

Project overview:

Country Garden Coral Palace took over 19,301 households, covering a construction area of 1,303,789.83 m2 for foreign-style houses, 148,835.29 m2 for villas, and 6,755.4 m2 for commercial streets. The first delivery was made on April 30, 2016, with 19,142 households occupied and 8,000 households in peak season with an occupancy rate of 41%.

Service highlights:

1. The project site had a high quality environment, a harmonious community atmosphere, and good services by staff of various departments, thus it was listed as a designated visiting reception project in the south China market.

2. Having plentiful cultural activities in the project community and a strong cultural atmosphere, the project has established 11 associations, and multiple Spring Festival gala parties have been successfully held, with thousands of participants and viewers. In addition, theatrical performances were regularly organized every year, and more than 3 community activities were planned every month. Owners actively participated in activities such as science popularization, volunteer education, rural revitalization, and public welfare assistance for seniors.

3. More than 2,000 m2 of activity places were provided in the residential area to facilitate owners’ recreational activities. For instance, the Community Senior Education School was established in 2019, with more than 1,500 students, 25 teachers, 21 teaching classes, 12 activity teams, and 21 courses, including: Vocal music, dance, Tai Chi, traditional Chinese medicine, ancient poetry appreciation and writing, smart phone training, mobile phone photography, personal image etiquette management, recitation and hosting, modeling, English, chorus, instrumental performance, cucurbit flute, calligraphy, painting, and other courses suitable for the elderly. In March 2020, the ‘Migratory Birds’ Party branch was established, and there are 16 registered ‘Migratory Birds’ Party members and 205 floating Party members currently. In March of the same year, the ‘Migratory Birds’ talent workstation was established, and currently there are 546 ‘migratory bird’ talents registered in the workstation. Then 11 associations such as painting and calligraphy, photography, Tai Chi, table tennis, and dancing were established successively to enrich ‘Migratory Birds’ talents’ spare-time cultural life and enable them to display their talents. With senior talents, experts, and Party members to drive owners, the project management team united as one and actively built a harmonious community. Three of the units have received regional praise for their achievements and have been have been reported by Hainan Ribao, hinews.cn and many other provincial and county-level media.

4. The project cleaned water tanks in the residential area every quarter, invited property owners to visit, and promulgated the water quality test results, which improved owners’ satisfaction. Additionally, fire drills were carried out every six months and ‘accident-free in successive hundred days’ activities were organized, which were well recognized by property owners.

External awards

1. Awarded the ‘Excellent Organization Award’ in the ‘Marching into a New Era and Being the ‘Two New Person’ Accelerating the Construction of Hainan Free Trade Port’ Speech Contest held by the Organization Department of Lingshui County Party Committee in December 2020. Won the first prize in the ‘Marching into a New Era and Being the ‘Two New Person’ Accelerating the Construction of Hainan Free Trade Port’ Speech Contest held by the Organization Department of Lingshui County Party Committee.

2. On May 21, 2021, Hainan Ribao reported the ‘Migratory Birds’ Party branch in Yingzhou Country Garden on a special edition ‘Wading out a New Road of ‘Party Building + Migratory Birds Talents’ for Community Development’.

3. On June 1, 2021, Lingshui TV Station broadcast the Party branch’s feature film ‘Lingshui Homeland is Always Open to ‘Migratory Birds’ Party Members’.

4. On July 26, 2021, Hainan Ribao reported the ‘Migratory Birds’ Party branch in Yingzhou Country Garden for a second time that ‘Hainan’s Special ‘Migratory Birds’ Team Deserves a Thumbs-up’.

5. The Party branch was awarded the title of ‘Advanced Party Organization’ by the Party Committee of Yingzhou Town in July 2021.

6. The project won the first place in the ‘Country Garden Services First Customer Experience Innovation Festival’ competition in December 2021.

7. The project was awarded the third batch of ‘Epidemic-free Community’ in Hainan Province on September 5, 2022.

8. Awarded the ‘Lifelong Learning Brand Project’ by Lingshui County Education Bureau in 2021.

9. In March 2022, Qingshui Bay IN+ Town cooperated with Hainan Lingshui Coral Xiangyi Community Education School (University for Seniors) to successfully hold ‘Rich BABA Colorful Party’ on March 22 and 26, 2022. And the project was awarded a Certificate of Honor by Qinagshui Bay IN+ Town as an encouragement.

10. In 2022, the school was awarded two awards of Excellence for teaching achievements in elderly education and the Excellent Organization Unit Award by the Open University of China; Owner Yan Lingyun won the honor of ‘Public Learning Star’ by the Department of Vocational Education and Adult Education, Ministry of Education; The school won the ‘Smart Senior Care’ Excellent Work Case Award.

11. The school was awarded the ‘Lifelong Learning Brand Project’ by the Department of Vocational Education and Adult Education, Ministry of Education in October 2022.

Project orientation:

Shili Yintan is a ten-year super-sized coastal resort project integrating commercial and residential functions, leisure tourism, school facilities, and five-star hotels, which was designed by Tianhua Architecture Design Co., LTD., known as the ‘No.1 residential design brand in China’ in the industry, and PERIDIAN from the US, an international landscape design company, which has won the ‘Best Living Award’ and ‘Best Landscape Award’. The project aimed to become a benchmark coastal resort proje

Project overview:

Located in Yapojiao Coastal Recreational Area in east of Huizhou, close to Xunliao Bay, a famous coastal tourist attraction in Guangdong Province, Country Garden Shili Yintan was Country Garden’s first seaside project in China, with a blue bay and 5-kilometer beach. Having a beautiful natural landscape composed of numerous reefs billions of years ago, the Yajiaopo Bay was one of the cleanest bays along hundreds of kilometers of coastlines in eastern Guangdong Province.

Covering an area of nearly 5 million m2, serving nearly 60,000 households, and having a 10-year developed community supporting facilities, the project was a coastal resort integrating coastal five-star hotels, 130,000 m2 of two commercial supporting complexes + five commercial streets, ‘Guangdong No. 2 Green Passageway’, bilingual-teaching kindergartens, IB international school, medical institutions, transportation center, 1800 m2 gymnasium, aquatic center, marinas, infinity pools, and cultural clubs.

Due to its superior geographical environment as well as ten-year development, the project has formed a coastal residential resort adjacent to Shenzhen - Hong Kong metropolitan area (convenient transportation), having a natural integration of mountains and seas (beautiful natural landscape), well-developed community buildings (able to meet different age groups’ living needs), and high-quality property services.

Service highlights:

1. Operation of owners’ humanities community - The project built a livable elderly-care community environment, and created a strong cultural atmosphere that owners have spontaneously formed over 50 interest groups.

2. Creation of a family service system - The project created a service system to build a better Yintan with joint efforts through salon activities between senior managers and owners, collective decision-making service system (community symposiums), and in-depth interactive service (volunteer association).

3. Operation of warm-hearted activities: The project cultivated colorful community culture and enhanced mutual assistance among neighbors by means of warm-hearted activities such as large-scale owners’ sports events, golden wedding and silver wedding celebrations, and ‘Hundred-Family Banquet’.

Project orientation:

Country Garden Phoenix City is a well-developed urban landscape residential area, a 20-year mega project, where architecture and nature became one, rich in natural appeal and leisurely living atmosphere, creating a extreme competitive ‘city-level supporting facilities’ mode.

Project overview:

Located in the core area in Xintang Town, Zengcheng District, Guangzhou City, Country Garden Phoenix City had convenient transportation, with more than 300 daily buses from the independent transportation center and a comprehensive transportation network covering major cities in the Pearl River Delta region, providing quick access to major transportation hubs in surrounding areas, and complete community facilities (such as schools, hospitals, banks, hotels, supermarkets, commercial streets, fitness centers, children’s activity centers, and service stations for seniors).
The first batch of buildings were taken over on November 15, 2002, covering a total area of 5603,500 m2 and 472,3400 m2 of area being taken over. And 30,021 households have been taken over, with a permanent occupancy rate of 75%.

Awards and honors
Country Garden Phoenix City has won multiple the highest honors in property management industry, such as World Happiness Index Habitat Gold Award granted by the Friends of the United Nations, the Top 10 Meritorious Properties for Habitat Contribution in the 60th Anniversary of the Founding of the People’s Republic of China, and Guangdong Top 10 Happy Communities.
1. Awarded as ‘National Most Beautiful Volunteer Service Community’ by the Publicity Department of the CPC Central Committee in 2016
2. Awarded as ‘Guangzhou Advanced Party Organization’ by Canton Municipal Committee of the Communist Party of China in 2019
3. Awarded the honorary title of ‘Advanced Anti-epidemic Collective’ by local Sub-district Office in January 2021
4. Awarded the honorary title of ‘Guangdong Property Management Demonstration Residential Estate’ by Guangdong Property Management Industry Association in December 2013
5. Awarded the honorary title of ‘Advanced Collective for Stability Maintenance and Comprehensive Management in 2016-2018’ by Canton Municipal Committee of the Communist Party of China and the People’s Government of Guangzhou Municipality in January 2019
6. Awarded the honorary title of ‘2019 Guangdong Resource-efficient Community’ by Guangdong Provincial Department of Housing and Urban-Rural Development and Gaungzhou Water Authority in December 2019
7. Awarded the honorary title of ‘Public Welfare Caring Company’ by Guangzhou Municipal Bureau of Civil Affairs, Federation of NGO of Guangzhou City, Fengxin Public Welfare Association, and Guangzhou Social Organizations Public Welfare Venture Philanthropy in July 2017
8. Awarded as ‘Guangdong Child-friendly Demonstration Community’ by Guangdong Women’s Federation in 2017
9. Awarded as ‘Guangdong Livable Community’ by Guangdong Provincial Department of Housing and Urban-Rural Development in 2015
10. Awarded as ‘Guangdong May Fourth Red Flag Youth League Branch’ by China Communist Youth League Committee of Guangdong Province in 2018

Detailed System management
In terms of internal management, taking ‘first-class talents, first-class management and control, and first-class performance’ as a guiding concept, in recent years Phoenix City have been actively exploring mode optimization of project operation, such as taking a lead in launching the Owner Service Convenience Day, housekeeper service mode, order quick-response system for engineering maintenance staff, employee contract system, fire protection system maintenance reform, and multiple abilities in one position mode pilot, winning headquarters recognition and promotion with the comprehensive ranking of internal control being at the forefront of the company for many consecutive years.
In terms of talents development, clear career development plans were set for employees upon their entry into the company, an atmosphere of ‘growth’ was created, and ‘property whole-cycle’ courses were customized and developed. Over the years, 23 regional general manager-level personnel and nearly 100 project manager-level personnel have been delivered to headquarters or other regions, becoming a ‘Huangpu Military Academy’ for the company to cultivate comprehensive management talents.
In terms of safety management, Phoenix City has always attached great importance to community safety, carried out regular training for all staff, focused on practical drills, and increased investment in technology, establishing a three-dimensional and intelligent security protection system. In addition, each zone of Phoenix City were quipped with 24-hour two-person guards to go on patrols occasionally, as well as automatic capture cameras to monitor suspicious people at any time. In the recruitment process, veterans aged between 20 and 40 were preferentially selected. After entering the company, strict training and emergency drills were conducted for property management security personnel every month, so as to build a solid protective barrier for community security.
In terms of social and cultural activities, the service concept that Country Garden property management staff always adhere to is to ‘think what owners think and worry about what customers worry about’. In Phoenix City, Country Garden not only provided basic property services with high standards, but also innovatively launched activities and various artistic theme activities, such as ‘Thoughtful Service Festival, Creating N+1 Beautiful Moments’, ‘Conducting Practical Things for Owners’.
Under the guidance of Party building, Country Garden Services vigorously explored the establishment of residence service centers for Party members and masses as well as Party branches in Phoenix City, and based on this exploration, actively introducing the governmental service resources for the benefits, favors, and convenience of people into Country Garden projects, providing more innovative services for owners and enhancing owners’ sense of gain and happiness. With customer orientation as the core force, lean management as the driving force, over-incentive as the traction force, and smart property management system as the supporting force, the project devotes to building a comprehensive five-star smart community for owners.

Project orientation:

Mega project, 15-year Well-developed Residential Estate, and Patriotic Property Services

Project overview:

In October 2007, Country Garden Services Holdings Company Limited Shaoguan Zhenjiang branch formally entered Shaoguan Country Garden Phoenix City project to provide property services, taking over 18,078 households, with 17,942 households having confirmed their house receipts. Covering a building area of 2,897,200 m2, the project is a mega real estate.

Service highlights:

The project has been awarded multiple honors successively, such as Guangdong Property Management Demonstration Residential Estate, Guangdong Child-friendly Demonstration Community, Shaoguan Livable Community, Shaoguan Integrity Unit, Shaoguan Sanitation Model Unit, Executive Vice President of Shaoguan Property Management Industry Association, and Shaoguan Advanced Fire-protection Unit. In 2021, it was selected as the ‘2020 Advanced Unit in the Fight against COVID-19’, the ‘Shaoguan Property Service First-class Standard’ property company, and the 2021 Shaoguan Property Management Demonstration Project. The project was committed to become a local benchmark project in Shaoguan through brand construction and patriotic property services development.

On December 28, 2015, the Shaoguan Country Garden Phoenix City project established the Party Branch of Guangdong Country Garden Property Services Shaoguan Zhenjiang Branch, which renamed after official approval in 2020 as the Party Branch of Country Garden Services Shaoguan Zhenjiang Branch (hereinafter referred to as Party Branch of Shaoguan Zhenjiang Branch).

Since the establishment of the Party branch, it has been actively organizing a variety of influential activities under the guidance of Party building to create a good atmosphere, such as Community Spring Festival Gala, Hundred-Family Banquet, and the Mid-Autumn Festival. According to incomplete statistics, the Zhenjiang Party branch held more than 60 cultural activities in the community every year, with more than 15, 000 participants and more than 30,000 people within publicity coverage.

In addition, every year the project actively took part in all kinds of public welfare activities to pass on positive energy. Adhering to Country Garden’s corporate spirit of “Beneficial to people and society” as well as the belief of “hoping society to become better due to our existence”, the project continue to devote efforts to education promotion, poverty alleviation, love dedication, and give back to the society.

The project worked actively on ‘Party building, Patriotic Property Services, and services of people’s livelihood” by cooperating with Community Neighborhood Committees and Party member owners; fully mobilized owners’ ‘patriotic spirit’ to participate in community management; united Party member volunteers to co-manage the community; organically combined Party building with property management to integrate Party building into daily property management; and led property management company to raise service level so as to create a residential area where owners live comfortably with satisfaction.

Project orientation:

Covering an area of about 1200 mu, with a plot ratio of 1.8 and low density, Xi’an Country Garden Phoenix City’s planning included various product lines of elegant villas, garden villas, and high-rise buildings, and constructed diversified living facilities, including kindergartens, large commercial streets, and 100-mu community gardens. Having accumulated good reputation from owners and solid property basic services, the project actively took part in various activities held by the Sub-distri

Project overview:

Country Garden · Phoenix City planned 10,817 households with a construction area of 1,759,100 m2 into 10 zones. Its first delivery was conducted on August 30, 2018, with 8,296 households occupied to date, reaching an occupancy rate of 76.69%.

Service highlights:

1. The project site has a high quality environment with a harmonious community atmosphere. During the epidemic prevention and control, the project actively cooperated with all the Sub-district Offices to carry out epidemic prevention and control in a scientific and orderly manner, thus it was awarded the title of ‘Epidemic-free Residential Estate’;

2. The project gatehouses and equipment rooms were operated with intelligent equipment, thus it was awarded as the Smart Residential Estate;

3. Having organized plentiful cultural activities in the community with a strong cultural atmosphere, the project has successfully established a number of associations, among which ‘Trust Country Garden - Journey to Joy under the Moon’ activity won regional praise and was reported by an official media (People’s Daily Digital Communication);

4. The site had a high quality environment and a harmonious community atmosphere, therefore it was listed as a designated visiting reception project in the northwest China market.

External awards

1. Awarded the title 2017 Excellent Real Estate in 2017 Property Exemplary List in 2017;

2. Rated as Vice President Unit of Xi’an Property Management Association in 2019;

3. Awarded the title of Excellent Anti-epidemic Property Management Company in 2020;

4. Awarded the title of Xi’an Civil Affairs Public Welfare Partner of the Year in 2021;

5. Awarded the title of Epidemic-free Residential Estate issued by Chanba Ecological Area in 2022.

Project orientation:

Mega project, excellent demonstration project, and garden-style residential estate

Project overview:

Founded in 2012, Lanzhou Country Garden project was the first project in Northwest China, covering a total area of about 30,000 mu, with nearly 26,000 households and 15,000 mu of green space planning. It was a real low-density residential area, equivalent to 1/4 of Chengguan District. No matter from the perspectives of development volume, development cycle, or supporting facilities, this project was undoubtedly the supreme mega project in Lanzhou City and even in Gansu Province.

Country Garden invested 1.3 billion yuan to build Yanbai Yellow River Bridge, which was completed in 2016. The bridge connects to Yanyuan Middle Road, which can quickly reach Chengguan business district, connects North Ring Road, Yanshi Road, and smoothly connects to Anning and other urban areas, improving Lanzhou’s urban transportation network.

The community was well equipped with hotels, schools, Phoenix commercial streets, food markets, supermarkets, cinemas, and children’s playground, surrounded by 150 mu of Phoenix Garden, 300 mu of sports park, 500 mu of ecological farm, street park, and ecological children’s park, enriching owners’ life.

Service highlights:

(Ⅰ) While providing considerate services and wholeheartedly serving property owners, Lanzhou Country Garden actively practiced its social responsibility and vigorously advocated rural revitalization by making poverty relief effort through consumption.

(Ⅱ) Lanzhou Country Garden created a patriotic property services base under the guidance of the Party building. Having about 27 Party members, Lanzhou Country Garden set up Party member pioneer posts to cultivate high-quality Party members; integrated property services into the primary-level Party building; carried out public welfare activities to present care at nursing homes; and played Party members’ cutting edge exemplary roles during the epidemic prevention and control.

(Ⅲ) When the epidemic was in progress, every employee of Lanzhou Country Garden performed fearless in fighting against the epidemic, sticking to the front line and building a firm protective network for the community. Merciless as epidemic was, there was mutual-assistance in the world, uniting together to fight the epidemic. Faced with the severe situation of COVID-19 prevention and control in Lanzhou in the past three years, all the staff of Country Garden Services Lanzhou Branch worked on the front line to carry out epidemic protection in communities, practicing their social responsibilities with concrete actions.

(Ⅳ) Honors and encouragements in the industry

Project orientation:

Luzhou Country Garden · Eco City was a cooperative development project, whose planning included villas, walk-up foreign-style houses, high-rise foreign-style houses, apartments, and commercial streets. Having accumulated good reputation from owners and solid property basic services, the project actively participated in various activities held by the Sub-district Office and Community Neighborhood Committees, and enthusiastically joined the property management association and became the vice pr

Project overview:

Covering a total area of about 1,100 mu with a plot ratio of 2.5, Country Garden · Eco City is divided into two phases, in which the first phase covers an area of about 700 mu with about 10,100 households, and the second phase covers a total area of about 392 mu with 4,793 households.

Project highlights:

1. Adjacent to the 4A scenic spot Zhangba Longan Forest, the project faces the Yangtze River, the seasonal ecological wetland Yuzixi, and the 1,300-mu Yuzixi Park, featuring abundant living environment as well as ecological resources;

2. The project provided services with high qualities, actively taking advantage of advanced technology and equipment such as Internet and Internet of things to improve property management efficiency and service quality, being awarded as a Sichuan demonstration project for civilized construction in property service industry;

3. Equipped with complete supporting facilities, the project had a variety of community facilities, including basketball court, swimming pool, badminton court, table-tennis tables, children’s amusement park, and fitness equipment for seniors;

4. The project covered commercial integration, with both large shopping supermarkets and supporting commercial streets, so that property owners could enjoy themselves with feasting and other kinds of entertainment in the community;

External awards

2016 Luzhou Excellent Residential Estate

2017 Quality Integrity Enterprise

Vice President Unit of Luzhou Property Management Association

2021 Sichuan Demonstration Project for Civilized Construction in Property Service Industry

Project orientation:

Mega project, Patriotic Property Services, and Beautiful Homeland

Project overview:

Delivering its first batch in June 2009, Country Garden Yinghecheng had an overall planning of more than 28,000 households and a construction area of 3.05 million m2. Its service formats included villas, foreign-style houses, commercial offices, apartments, and parking spaces. As a mega project developed over ten years, with a concentrated and high occupancy rate of owners, the project worked hard to meet owners’ expectation for a better living environment. and have high expectations for property services. The special personnel structure of property owners together with heavy cultural deposits brought a fresher atmosphere of the times and a more modern living concept.

Service highlights:
With the spirit of ingenuity, Country Garden Yinghecheng property team constantly developed excellent services, united as one to fight against the epidemic, and built Patriotic Property Services base under the guidance of Party building, enhancing reputation and trust from owners with innovative housekeeper services and winning many awards. Specific work was carried out as follows:
(Ⅰ) Housekeeper service innovation: Launched the ‘Last Mile Service’
Since 2020, Country Garden Yinghecheng launched the innovative ‘Last Mile Service’, actively delivered considerate services to the ‘last mile’ at the doorstep of owners’ houses, ‘getting closer to owners and facilitating their life’. By setting up housekeeper desks in the unit buildings, housekeepers worked on site every day, and each of them took turns to be on duty for one building every day, covering 100% of all buildings, quickly responding to the demands of property owners, providing on-site services, and following up on the feedback in real time, which practiced the concept of taking owners’ requirements as core points and providing ‘doorstep’ service so as to achieve a better life.
(Ⅱ) Adhered to ‘10 measures to epidemic prevention and control’ and built a zero-infection line in communities
Since the epidemic, Country Garden Yinghecheng strictly implemented the “Ten Major Measures for Epidemic Prevention and Control”, and assisted to conduct nucleic acid testing for the whole community. Employees gave up their breaks and left work late to actively engage in epidemic prevention and control, building a ‘firewall’ against COVID-19 for property owners. One of the phoenix housekeepers’ warm-hearted act of queuing up in the cold wind with 12 heating pads on behalf of an 85-year-old property owner was reported by a few mainstream media such as Liaoshen Evening News and China News Network. For the eminent performance in epidemic prevention, projects have been awarded “Excellent Project for Epidemic Prevention and Control”, “Benchmark Property Company for Epidemic Prevention and Control”, “Excellent Property Manager for Epidemic Prevention and Control”, and “Advanced Individual for Epidemic Prevention and Control” by government.
(Ⅲ) Constructed Patriotic Property Services Guided by Party Building
Having 4 Party members and 5 activists, the Party branch of the branch strives to cultivate high-quality Party members, and integrates property services into the primary-level Party building by means of setting up demonstration posts for Party members and adhering to the spirit of “Party Members First”. Since its establishment, the Party branch has organized more than 10 large-scale activities for Party members in cooperation with the Community Neighborhood Committee and Party member owners, such as ‘Visiting the Memorial Hall of the War to Resist US Aggression and Aid Korea’, ‘Evening Party on Commemorating the 71st Anniversary of the War to Resist US Aggression and Aid Korea’, and ‘Blood Donation for Public Welfare’.
(Ⅳ) Honors and encouragements in the industry

Project orientation:

Situated to the east of Nanjing, Jurong Country Garden Phoenix City is located in Huangmei Town, Jurong between Nanjing and Jurong. The high-end living residence created by Country Garden has five-star hotels, education facilities, transportation system, large-scale comprehensive business and other one-stop living complex, European music theme ecological community landscape, living atmosphere, space planning, and home space with well-defined decoration standards, creating a unique paradise fo

Project overview:

Country Garden Phoenix City settled in Jurong in 2010, commenced its sales in 2011, and conducted its first batch of building acceptance in 2012. Covering a total construction area of 3,992,700 m2, with 17 zones in total, the project has taken over 29,124 households, with 8,534 permanent households since its establishment. The property management is divided into four districts: A, B, C, and Jurong (Bicheng). Country Garden · Phoenix City’s planning included 100,000 households with 300,000 people. on February 9, 18 Nanjing bus D19 opened to traffic. The S6 light rail line opened to traffic on Dec 28, 2021. The pedestrian bridge at Country Garden at Huangmei Station of S6 light rail line.

Supporting facilities
urong Country Garden · Phoenix City has 7 schools, including 1 Country Garden IB International School (containing the educational stages of kindergarten, primary school, junior school, and high school), 3 kindergartens (Jurong Huangmei Street Fenghuangcheng Kindergarten, Xingyuewan Kindergarten, and LeleBao Kindergarten), 1 primary school (Fenghuangcheng Campus of Jurong Chongming Primary School), 1 health care center, 2 commercial complexes, and 2 star-standard hotels. In addition, there are characteristic commercial streets, pharmacies, laundries, car washes, neighborhood center food market, owners’ canteen, community cultural center, Chengbaba’s Study, and community clubs at overhead floors of buildings in the community; And some comprehensive sports venues were built such as basketball court, civic sports square, and badminton court. The overall greening rate of Country Garden · Phoenix City exceeds 35%, with 80,000 m2 of wetland park overlooking a lake, 20,000 m2 of Emerald Lake with thousands of meters of plank road around the lake. The community green space was largely expanded by 3,000 m2 swimming lake, 20,000 m2 Suzhou-style garden, 22,000 m2 Sports Park, and 6-meter-high overhead garden design.

Property service team
Customer service team:
The service standard of ‘running service, smile service, and professional service’ is kept firmly in every employee’s mind. Coordinating property resources, managing customer relations, promoting quality services, and shaping community culture based on a customer-centered philosophy, so as to solve customer concerns, make customers trust, provide customers surprises, and create happy communities. Regularly held various social and cultural activities and door-to-door visits in cooperation with local shops, to create a happy community.
By the end of July 2022, the average satisfaction rate of Phoenix City owner satisfaction survey reached more than 95%.
Property management team
In the quiet of night, the gate guard personnel always stuck to their posts, regularly carried out fire drills, and maintained good professional quality, safeguarding the safety of the community and owners’ life.
Cleaning and greening team
Strictly implemented All-staff Cleaning Day every week, and mobilized all departments of the Phoenix City project. In July 2022, the average satisfaction rate of Phoenix City greening reached 94%. Since the first practice of ‘All-Staff Cleaning Day’, Phoenix City has carried out 10 cleaning activities by mid-August, 2022. And property owners reported that the residential area was clean and tidy with lush green plants in summer.

Property management characteristic services:
(1) Landscape co-governance
The most beautiful days are March days. ‘Landscape co-governance’ allows owners of the community to have a holiday experience away from the noise and close to nature without leaving their homes.
(2) The shining run
The shining run was organized in the community to promote public welfare
Run out of Attitude & Run out of Colors
(3) Starry film festival
Organized outdoor movie-watching activities to let owners review childhood memories by eating barbecue and watermelon, and engaging in chitchat in summer wind under the starry sky, and enjoy their comfortable and cozy life.
(4) Phoenix City ‘Summer Whale Project’
Taking roaming the world and swimming to the sea’ as a design idea, the project planned to let all children in the residential area learn to swim.
(5) Warm neighborhood banquet
In June, owners from all over the country gathered together to get familiar with new neighbors and reunite old friends. Through food sharing and food culture exchange, owners broke the estrangement, narrowed the distance between each other, and shared Neighborhood friendship during the banquet.
(6) Mid-Autumn Evening Party
Here is Phoenix City, where neighbors are close and live in harmony. Owners gathered online to celebrate the mid-autumn festival, singing and dancing, and sharing neighbors friendship. The Mid-Autumn Evening Party was a scene of art show, but also an audiovisual feast, with different kinds of programs, various modes switching freely, sometimes witty, sometimes warm-hearted.
Without age restriction, the annual Mid-Autumn Evening Party displayed the happy life living in Phoenix City with friends.
(7) Warm-hearted No.1 - Convenient Service Day
Taking owners’ needs as a starting point, and making efforts to satisfy owners, the project held monthly convenient services, such as community free diagnosis, knife sharpening, hairdressing, mobile phone use, and oral treatment consultation, which were convenient for the people and serve the public, so that owners could meet their daily needs without leaving their homes.
(8) Party Members Serving the Community · Conducting Patriotic Public Welfare to Meet People’s Convenience

Awards and honors
With years of wholehearted services, the project has achieved brilliant accomplishments. Since 2013, Country Garden Phoenix City has won many awards and created bench-marking projects, civilized community, and excellent projects, which have been highly recognized by the headquarters and local government.

Project overview:

Located in Lane 958, Xinsong Road, Xinzhuang Town, Minhang District, Shanghai, Shanghai Kangcheng was taken over in 2013. It is an mega residential estate with a total construction area of 1,758,700 m2 (plot ratio of 1.59), covering a floor area of 1,003,200 m2, with 12,147 households and a green rate of 35.5%. The property type includes high-rise buildings, sub-high-rise buildings, and non-residential buildings.

In 2019, Shanghai Kangcheng and Yaojiang Garden managed by the same property management team in Huangpu District both won the ‘Shanghai Top Ten Comprehensive Governance Demonstration Residential Estate’ competition among Shanghai property management industry.

Through our continuous improvement of management services in recent years, Shanghai Kangcheng has been praised and valued by Shanghai municipal and district-level leaders. As a visiting point for the excellent comprehensive renovation project of the Shanghai Municipal Government, Shanghai Kangcheng has received provincial, municipal, and district-level government departments and foreign inspection groups for 113 times in 2018 and 104 times in 2019.

See the following table for details of property composition:

Supporting buildings: Commercial complex buildings, Kangcheng Experimental School, kindergartens, health service centers, and old people’s homes.

Government agencies: Kangcheng Community Center, four neighborhood committees, and Neighborhood centers.

Project orientation:

Mega project, and holiday housing · coastal house · real and ready house with real-life scenery

Project overview:

Haiyang Country Garden Binhaicheng is located in the central area of three cities of Qingdao, Yantai and Weihai. According to the twelfth Five-Year Plan, the Blue Economic Zone of Shandong peninsula was built. Being next to Qingdao and located in Dingziwan New Marine City, Haiyang Country Garden Binhaicheng is 90 kilometers from Qingdao with multi-dimensional transportation and complete community settings (such as Binhai Holiday Hotel, Shili Gold Beach, British-style Commercial Street, Renye Hot Spring Sport Center, Equestrian Club, Angling Park/Qifu Island, Four-Season Park, and Dingzizui Wharf), providing a convenient life for property owners.

Rated as a national AAA attraction by the state in 2017, Haiyang Country Garden Binhaicheng is one of the Top 100 Summer Resorts in China, which is suitable for both living and vacation, relying on its excellent geographical location in Haiyang.

Haiyang Country Garden Binhaicheng conducted its first batch of building acceptance on September 30, 2014 and has taken over an area of 1,086,901.78 m2 with 13,310 households.

Service highlights:

1. Considerate and special services:

(1) Public service vehicles: Due to its isolated location and the relatively large residential area, the project especially arranged public service vehicles for property owners’ to provide convenient transportation;

(2) Convenient Service Day: Convenient Service Day was regularly set to provide services, including sharpening knives, cutting hair, measuring blood pressure, repairing home appliances for owners, and cleaning floor mats;

(3) Door-to-door service: Delivered water and suppliers to home-households, provided considerately door-to-door service and visited the lonely elderly to satisfy their demands;

(4) Little Red-Cap Service: Implemented the little red-cap service to help the households to carry their luggage, since the Binhaicheng was a tourism real estate where most households chose to live in summer;

(5) House guard: For those households who seldom lived in Binhaicheng, house guard service was provided voluntarily such as conducting indoor inspection and opening window for ventilation. Besides, we delivered the general situation to owners;

(6) Small courtyard service: As a large villa property estate, Haiyang project provided characteristic services such as gardening and feeding fishes to satisfy owners’ diversified demands;

(7) Pet sitting: Provided pet sitting service for the pet owners for the convenience of their time arrangement;

(8) House renting: Provided house renting service to help owners maximally utilize their house resource and increase earnings;

2. Abundant community culture:：

Binhaicheng created a community IP ‘The mountains and seas converge lights’, developed a variety of leisure sports to enrich owners’ life in Binhai. Now Binhaicheng has established over 20 associations, such as badminton club, Marvellous Chef Competition, singing competitions, Mahjong competitions, and film festivals, giving full play to owners’ versatility and forming an unique community culture in Binhaicheng.

3. External awards:

(1) Povincial honor: Shandong Province Youth Safety Production Demonstration Post:

(2) Municipal honors: Four-Star Property Service Project, Title of Advanced Enthusiastic Firefighting Public Welfare Collective, No.7 in the Competition of Miniature Fire Station, 2017 Yantai Property Service Industry Civilized Creation Demonstration Project, and Excellent Demonstration Project;

(3) County/Distric- level honor: Haiyang May Day Labor Certificate.

Project orientation:

Mega project, patriotic property services, and civilized residential estate

Project overview:

Located in the new district in the north of the city and next to Pi River Scenic Zone, Lu’an Country Garden conducted its first batch of building acceptance on June 20, 2015, and has taken over the first and second phases covering a total area of 868 mu, with a construction area of 1,262,900 m2. The greening rate reached 35%, with a total number of 9,981 households and an occupancy rate of 65%, including 9,432 foreign-style houses, 267 villas, and 282 shops.

Service highlights:
1. Patriotic Housekeeper Party Building Alliance - Lu’an Country Garden together with four property management companies in Lu’an City jointly established the ‘Patriotic Housekeeper Party Building Alliance’ as one of the initiators. Under the guidance of non-public Party building organizations in Lu’an, the project made contributions to the creation of civilized Lu’an, created patriotic brand effect, and enhanced enterprise trust.
2. Patriotic Property Services - Lu’an Country Garden adhered to the policy of ‘Party building leads the development of non-public companies’, took the Party building leading the patriotic property services as the starting point, integrated the Party leadership into the company governance, and linked the Community Neighborhood Committee and owners, forming a three-party linkage to creates a new pattern of community governance.

External honors received:
In June 2016, it was awarded ‘Anhui Provincial Water-saving Residential Estate’ by Anhui Provincial Department of Housing and Urban-Rural Development, and Anhui Provincial Development and Reform Commission; In September 2017, it was awarded the ‘Vice President Unit’ of the second Council of Lu’an Property Management Association; In January 2018, it was awarded the titles of ‘Civilized Residential Estate’ and ‘Civilized Corridor’ issued by Lu’an Municipal Commission of Housing and Urban-Rural Development and the Office of Lu’an Spiritual Civilization Construction Committee; In January 2019, it was awarded ‘2018 Top 30 Property Service Companies with Comprehensive Strength in Lu’an City’; In April and June 2020, it won the honors of ‘2019 Annual Safe Civilized Community’ and ‘Demonstration Company for Employment and Entrepreneurship of Retired Soldiers’ of the local district respectively. From 2019 to 2020, it won the award of ‘Jin’an District Advanced Property Management Unit’ for its performance in the local district’s city creation; In 2021, it won the title of ‘Youth Civilization Unit’ warded by Jin’an District; In 2022, it was awarded the title of ‘Advanced Primary-level Party Organization’.