Centering on customer-oriented service and based on the cooperation of four parties (property company, customer, community, and housekeeper), platinum phoenix housekeeper service coordinates property resources, manages customer relations, promotes first-rate services, and builds harmonious friendly community culture, so as to solve customer concerns, develop trust, provide customer surprise, and create a reliable community. Taking a grid as the minimum service unit, phoenix housekeeper as the first responsible person, exclusive housekeeper service provides professional support by dividing the community space and service area, ensuring full implementation of service, and offering property owners considerate housekeeper service along with full-period quality service.

Phoenix housekeepers perform duties from the date the owner takes possession of the housing to achieve an efficient linkage between property management with real estate as its core and value-added services with customers also as its core, by means of building a communication platform, handling households’ requests, inspecting the quality of residential estates, and delivering housing services as well as life services, and staying devoted to ensuring an all-around and full-cycle customized quality life experience for distinguished owners.

Residential estates implement 24-hour fully-closed management, equipped with an advanced automatic technology security management system, and leveraging a combination of professional security personnel and intelligent technology to ensure full-time control and patrol of important links, such as the entry and exit of people and vehicles, fire protection, house decoration, transportation, park lot, and perimeters. Meanwhile, emergency drills such as fire fighting and elevator trapping incidents are conducted in cooperation with owners, realizing an effective set of precautionary measures that combine people, equipment, technology, and linkage.

Maintaining the three-dimensional garden landscape of a residential estate with advanced mechanical equipment and normative maintenance standards. At the same time, integrating elements such as plant community, water body, and terrain to build a ‘small but beautiful’ green landscape in an innovative way while creating a pleasant, comfortable, and easeful scenery environment. In addition, in order to establish a garden-style and park-style community ‘green oxygen bar’, we encourage owners to exert their best imagination for greening their home balconies and other external display spaces.

Invisible cleaning service: To provide owners with a clean and comfortable living environment, our cleaning service adopts zero-disturb scheme, avoiding rush hour to complete a series of cleaning services, including environmental cleaning, garbage clearance, and equipment cleaning.
Professional cleaning equipment: Diverse cleaning equipment are introduced to greatly improve the efficiency of cleaning work and create a better environment of the residential estates according to the scale of the project, such as environment-friendly cleaning vehicles, road sprinklers, and leaf sweepers.

Equipment management: Grasping the running status of the equipment in real time through an intelligent on-line equipment monitoring system which prejudges breakdown signs in advance. Combined with the three-level quality control system of project, unit, and headquarters, we are committed to building a community with safe and energy-saving equipment.
Maintenance service: Working with an intelligent repair platform to instantly respond to owners’ maintenance requirements, realizing the intelligent scheduling of maintenance work order and greatly improving the maintenance service efficiency. In addition, paying close attention to owners’ experiences and providing them with efficient, high-quality, and professional maintenance service.