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Country Garden Services Digitization Process
Phase Ⅰ
Phase Ⅱ
Phase Ⅲ
Information Construction
Upgrading Management to Achieve Digitized Space
Scaling up Business
2015
Constructing blueprint for Smart Community scheme
2016
Building a digital system for space management
Launched property management cloud platform, and initiated cloud computing application
2017
Establishing an independent cloud platform for the Internet of Things
Cooperated with Alibaba Cloud Computing to establish an independent Internet of Things cloud platform to manage spatial big data as a benchmark user of Ali Cloud in property service industry, while developing related hardware equipment suitable for community Internet of things at the same time.
2018
Establishing the industry’s first AI platform
Interacted with Tencent to originate an open cloud platform for AI in the property industry, released the first AI application graph in the property industry, and collaborated with Hikvision to create a community edge server.
2019-2020
Initiating digital transformation
Applying scientific and technological achievements to market
Formulated the first 3-year plan for digital transformation.
Released market-oriented product Tianshiyun digital management platform.
2021
Developing digital transformation comprehensively
Determined a 3-year plan for customer-oriented business digital transformation as well as for digital operation improvement aiming at 100 billion revenue scale.
Country Garden Services Digital Products
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"Tianshi Cloud is the name of a technology product brand belonging to Country Garden Services. On the basis of completing internal digitization, Country Garden Services, combined with years of industry experience in property management and owner service, provides a one-stop comprehensive digital solution for the property industry. Tianshi Cloud focuses on the digital transformation of property service companies - Tianshi Management (integration of business and finance), Tianshi Operation (management automation), Tianshi Service (service platform), and Tianshi IOT (community intelligence)."
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Bicai Mall has become the biggest professional procurement platform in the property industry, offering online procurement for equity companies such as Justbon, Kaiwan, Zhongliang, R&F, Gem Flower, and optimizing the original purchasing personnel. Over 1,000 suppliers have entered the platform, with more than 120,000 various SKUs being established and a transaction amount totaling RMB 530 million.
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Biyoudan Work Order System is a platform to assist property engineering personnel to effectively allocate, process, monitor, and track the whole process of work orders in real time. In addition, it integrates equipment management, periodic inspection, and other functions into one cohesive system, reducing management and labor costs while improving the quality and efficiency of property services by applying online work order circulation tools.
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Bituo System is a business+ system that integrates single items of property, equity company projects, and urban service projects. It is also a set of intelligent investment and expansion tools that integrates an investment and expansion management system to construct an online standardized business process while connecting the whole life-cycle of investment and expansion, and acts as a digital professional tools platform to conduct management, control, and business analysis.
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Daguanjia System is an intelligent integrated working platform for offering housekeeper services. Not only does it provide intelligent tools for housekeepers in the spheres of underlying earnings (property management fee), appeal management, and value-added services in a full-dimensional comprehensive manner; it also supports management and supervision on housekeepers’ service quality from the perspectives of headquarters, region, and project.
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R&D Process Management
Country Garden Services gives priority to the quality of process management and adopts CMMI 3 (Capability Maturity Model Integration) in the process of developing digital products. CMMI 3 is far more than a certification of product quality, as it is also an approach to ameliorate the software process; a means to promote the continuous advancement and progress of companies’ product research and development, service, and management; and a process to ceaselessly upgrade and perfect companies’ own strength. The adoption of CMMI 3 is a prominent milestone in the company’s ongoing improvements of its software and management efforts, which ensures that Country Garden Services will be more capable than ever of providing property owners with products and services of higher technical level along with more reliable quality assurance.
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