In late February 2022, the quintessential cases chosen to represent the “Strengthening Property Management and Building a Better Home” initiative were announced by the General Office of the Ministry of Housing and Urban-Rural Development together with the Office of the Central Steering Committee for the Construction of Spiritual Civilization’s Secretariat. Chosen as one of the 100 quintessential cases nationwide, Country Garden Yinhecheng Duhui in Yuhong District, Shenyang City, Liaoning Province made it onto the list with flying colors.

Since the launch of the “Better Home” construction initiative, Country Garden Yinghecheng Duhui has constantly improved its service level, reaching an owner satisfaction rate of up to 99.7% in 2021, and receiving more than 280 letters of praise and celebratory banners from owners. In addition, the overall operation level of the project has gained recognition from both the wider industry and the government, successively being awarded honorary titles including the “First Batch of Property Service Bench-marking Projects in Liaoning Province” by the Liaoning Department of Housing and Urban-Rural Development and “Excellent Demonstration Unit with Patriotic Property Services Guided by Party Building” by the Liaoning Property Management Industry Association.

List of typical cases of “Strengthening Property Management and Building a Better Home” issued by the Ministry of Housing and Urban-Rural Development

Adhering to the Guidance of Party Building, and Promoting Service Quality with “Patriotic Property Services”

Country Garden Yinghecheng Duhui covers more than 2,400 households with a construction area of 250,400 square meters, and reserved space to build its Party branch on community and property company, establishing the Party branch of Yuhong Branch of Country Garden Services in July 2020. Since the epidemic, the Party branch has led Party members and property management staff to strictly implement the “Ten Major Measures for Epidemic Prevention and Control”, adhering to the spirit of “Party Members First”. Employees gave up their breaks and left work late in order to actively engage in epidemic prevention and control, building a ‘firewall’ against COVID-19 for property owners.

The winter temperature in Shenyang is 20 to 30 degrees below zero Centigrade, thus waiting outside for nucleic acid tests proved challenging for the elderly. In order to prevent 85-year-old Mr.Wang, who lives alone, from catching cold, Qiao Chunmiao, a Party member and a Generation Z ‘housekeeper with patriotic property services’, volunteered to take on the task of helping him queue up. “I am extremely grateful to Qiao Chunmiao for her kindness and her hard work respecting and caring for the elderly despite the cold,” Wang wrote in his letter of thanks, “Qiao, I salute you.” During that period, Qiao worked outdoors nearly 14 hours a day, wearing two pairs of cotton trousers in her protective clothing in order to keep warm. Her warm-hearted act of queuing up in the cold wind with 12 heating pads on behalf of Mr. Wang was reported by a few mainstream media outlets such as Liaoshen Evening News and China News Network. For their eminent performance in epidemic prevention, these projects have been awarded “Excellent Project for Epidemic Prevention and Control”, “Benchmark Property Company for Epidemic Prevention and Control”, and Party members have been awarded “Excellent Property Manager for Epidemic Prevention and Control” and “Advanced Individual for Epidemic Prevention and Control” by the government.

Country Garden Yinghecheng Property Service Center received owner collective banners for fighting against epidemic

In 2021, Country Garden Yinghecheng Duhui launched the innovative ‘Last Mile Service’, which actively delivered considerate services to the ‘last mile’ at the doorstep of owners’ houses. By setting up housekeeper desks in the unit buildings, 43 phoenix housekeepers worked on site every day, and each of them took turns to be on duty for one building every day, covering 100% of all buildings, quickly responding to the demands of property owners, and following up on the feedback in real time, which not only bringing the distance between property company and owners closer, but also enhancing owners’ trust in the property company. Providing ‘doorstep’ service so as to achieve a better life.

Country Garden Yinghecheng Property Service Center on-site office of property housekeepers of each building

"Responding to the call of “doing practical things for the public” Carrying out activities for Party members and masses to enrich residents’ spiritual life"

For the purpose of implementing household garbage sorting, Country Garden Yinghecheng Duhui invited relevant government departments from Yuhong district to carry out thematic training, and kept things fun through various activities such as ‘quiz on environmental protection knowledge’ and ‘exchanging hazardous waste for prizes’. Residents took an active part, with the total number of participants reaching 200 despite only 50 residents having initially signed up. Participating residents took hazardous waste such as expired medicine, X-rays, expired cosmetics, and used light tubes to the site for exchange. “These kind of activities make it worth taking part through making otherwise worthless waste profitable, and at the same time impart knowledge on environmental protection as well.” said local property owner Ms. Zhang. Country Garden Yinghecheng property company continues to hold educational and publicity activities on green living, so that the concept of “a green and low-carbon life-style that protects the environment” is deeply rooted in people’s hearts and becomes a part of property owners’ habits.

Country Garden Yinghecheng ‘Garbage Sorting’ activity

In order to resolve the fire hazards associated with charging electric vehicles in buildings, Country Garden Yinghecheng Duhui renovated the shed for electric bicycles and installed charging points in 2021, solving the parking and vehicle charging problems for property owners. In addition, Country Garden Yinghecheng carried out a number of convenient services before summer, cleaning 350 screen windows and 161 floor mats, and polishing 1,389 kitchen knives for owners free of charge, which was warmly received by property owners.

As part of centenary celebrations for the founding of the CPC, in 2021 the Party branch of Yuhong Branch of Country Garden Services organized activities such as “Visiting the Memorial Hall of the War to Resist US Aggression and Aid Korea” and “Blood Donation for Public Welfare”. Furthermore, it vigorously supported activities organized by owners’ associations such as dances and singing events, and held more than 40 community cultural activities with property owners throughout the year to enrich the spiritual and cultural life of residents.

The Party branch of Yuhong Branch of Country Garden Services held activities to celebrate the centenary of the founding of the CPC in conjunction with the New Era Civilization Practice Station

Establishing a consultation mechanism guided by Party building, and mobilizing residents to participate in the governance pattern featuring joint collaboration, broad participation, and shared benefits

In order to fast-track community work, under the guidance of the Party building, Country Garden Yinghecheng Duhui cooperated with owner representatives, building directors, the community committee, and police stations to set up a consultation committee and an online special communication group to coordinate and solve residents’ disputes in a timely manner. Policing rooms were also set up in the residential estate to coordinate the work of government decrees, laws and regulations, epidemic prevention, and public security publicity. This management mode has achieved remarkable results, achieving its goal of zero accidents or safety incidents throughout the year.

By carrying out varied kinds of culturally enriching community activities, the property company implanted the core values of Chinese socialism into people’s hearts, improved residents’ living environment, and promoted the construction of a civilized and spiritual community. Through multi-lateral cooperation, the consultation committee enabled owners to participate in co-construction and co-governance so as to make Country Garden Yinghecheng a “Better Home”. With Country Garden Yinghecheng Duhui having been selected as one of the 100 quintessential cases of “Better Home” by the Ministry of Housing and Urban-Rural Development, the property staff said proudly and confidently, “We devote ourselves to providing a warm community atmosphere, and engaging community activities and plentiful social interactions so that property owners can truly feel the beauty of community life. Owner satisfaction reaches nearly 100%, and owners’ affirmations are the biggest reason for the award!”

The key to the construction of a “Better Home” lies in the harmonious co-construction and symbiosis between owners and property companies. As one of the typical cases of “Better Home”, Country Garden Yinghecheng Duhui is an epitome of the improvement of property service level under the guidance of the Party building. The Party branch of Yuhong Branch of Country Garden Services firmly believes that through the unity of every Party member and employee, the property service will be raised to a higher level, creating a safer, more comfortable, and more civilized living environment, beneficial for constructing a new pattern featuring joint collaboration, broad participation, and shared benefits.