What Is the Main Content of Country Garden Services 2021 ESG Report? The Following Data Can Give You an Answer

Since Country Garden Services listed in 2018,

it has become the first listed property management company to be included as a constituent stock of the Hang Seng Index,

the Hang Seng China Enterprises Index, and the Hang Seng ESG50 Index

with its excellent and solid performance.

Also, it has been rated as Grade A by Morgan Stanley Capital International (MSCI) ESG for three consecutive years,

ranking the highest among Hong Kong listed property management companies.

In credit rating, on March 20, 2020,

the company was awarded a Long-term Foreign Currency Issuer Credit

of Investment Grade BBB- by Fitch Ratings, with a stable rating outlook.

On April 28, 2022, Country Garden Services was rated an Issuer Investment Grade

of ‘Baa3’ by Moody’s with a ‘stable’ outlook,

which demonstrated the international capital market’s high appreciation of the company’s sustainable development performance.

Continued to hold the post of Top 100 Property Management Companies in China in 2021

Wined multiple rewards such as the ‘Top 1 for Comprehensive Strength’, the ‘Top 1 for Business Performance’,

the ‘Top 1 in Service Scale’, the ‘Top 1 Among Chinese Leading New Property Service Companies’,

and ‘Top 1 Among 2021 Chinese Listed Property Service Companies’;

Awarded the 20th ‘National Youth Model Unit Award’

jointly published by the Communist Youth League, the Supreme People’s Court, the National Development and Reform Commission,

and the Ministry of Industry and Information Technology.

Based on long-term development,

Country Garden Services never slow down its pace to practice its corporate social responsibilities.

Wined good reputation among property owners through humanistic services

A Life Trust

We are connected to property owners and provide them with a range variety of customized services

Pet sitting services: Property administrators take care of pets for property owners

Plant maintenance services: Property housekeepers help to supervise property owners’ orchards

Over 0.5 million times

of ‘A Life Trust’ project dissemination

Over 227,270

of trust services for property owners such as delivery, plant maintenance, temporary housing trust,

and babysitting services

4.9 points (out of 5)

The average score marked by property owners

Note: Above data was as of December 31, 2021

Governance in old communities

Perfect both the property management and services in old communities to improve living conditions

Renovation of Tianjin Junliangcheng old community

Before renovation

After renovation

Before renovation

After renovation

the community covers a population of 200,000 residents, with nearly 7 million households

Country Garden Services’s ‘quality improvement in 100 days’ specialized governance

achieved a total of 300,000 m2 virescence rebuild on the spot

cleared over 2,000 vehicles of sundries,

and added over 1,000 of trash cans and 50 leisure benches

Health and safety management

Enhanced security control in the community and guaranteed the safety of owners’ personal and property safety

Risk control

100-day safety

No-accident action

Security and safety

Visits by property staff

Publicity and implementation of safety knowledge

Fire safety

Volunteer fire actions

Praise from property owners

‘Smart services’

Build a smart community to provide safe and convenient intelligence services for owners

Smart gate sentry

Smart fire protection

Quality task work orders

Community safety is maintained by fire protection data.

The total number of online date fire protection projects reaches up to 1,760,

among which new implemented online projects account for 832,

with the online rate of overall equipment reaches 96%

Focus on customer information and privacy protection

Obeyed relevant laws and regulations strictly.

Carried out information classification and confidentiality, and improved information safety protection system

On-site information security training

Build a sound social company with sincere feedback

Country Garden Services has donated about RMB 9,488,000 yuan this year

‘No relaxation in daily prevention and control’

Gate system

Cloud monitoring system

Online-shopping mini app

Served property owners with standard daily prevention and control together with intelligent epidemic prevention.

Unite as one to rescue Henan province

Charity vans arrived in

Country Garden Services Henan market

Country Garden Wanshanhu Yihao

provided free food for property owners

Property staff were heightening the floor control wall

Country Garden Services Party members staff

and volunteers were clearing hydrops

In July 2021, most areas in Henan province suffered from extreme rainstorms.

Country Garden Services took emergent actions for flood prevention and disaster relief at once

to guarantee over 70,000 property owners’ personal and property safety in Henan market.

Rural revitalization

Promoted rural contribution by vocational training to achieve talent revitalization.

‘Country Garden Services - Sounthern Guangdong Household Management’ trainee group photos

Country Garden Services has founded 26 ‘Home Phoenix Services’ household management training bases

nationwide,

covering 5 provinces and more than 30 cities,

with accumulated poor trainees for 4,170.

By receiving training on re-employment, employees’ salaries were generally increased by RMB 1,000 yuan

Note: Above data was as of December 31, 2021

Industrial revitalization

Helped farmers and their sales to drive industrial revitalization,

and to accelerate the development of economic transformation and urban-rural integration construction

‘Community Supports Agriculture’ posters of ‘Consumption Supports Farmers and Agriculture’

‘Digital commerce prospers agriculture’ action:

Live streaming of Meizhou honey pomelos

Country Garden Services industrial revitalization project ‘Community Supports Agriculture’

created sales totaling RMB 10.32 million yuan.

‘Digital commerce prospers agriculture’ action during Mid-Autumn Festival

sold 25,000 kg of honey pomelos in the three-day live streaming.

‘Purchase in flower field’ public action to help farmers

sold over 5,000 flower plants in total,

bringing over one million yuan income to flower growers.

Mutually create the industry future

Initiatively carried out diversified cooperation channels,

optimized industrial layout, and promoted industrial development together

Set up development alliances in city governance to accelerate the digitization and intelligence transformation

Established ‘G11’ listed property-enterprise cooperation alliance to build service ecology for win-win results

Shape a good example of employment with people-oriented style

Build pluralistic talent introduction mechanism

Further expanded recruitment channels to achieve the precise introduction of pivotal talents

Future plan

Face to society

Administrative talents

Rockets Project & Stars Project

For administrative talents,

Recruitment and training plan

Sunrise Project

Thematic recruitment

and training plan

for cultivating core staff

Job fair site

Promotional video for campus recruitment

Concentrate on development and training of talents

Formulate 8 major training plans for different positions

to help various talents obtain quick development

Photos of ‘normalization in even weeks’ training and studying

By December 31, 2021,

the rate of trained employees reached 87.55%

with an average training hours of 93.34 hours per employee

Improve staff’s satisfaction and cohesion

Published ‘Happy in Country Garden’ Employee Care Checklist,

and specified the content of staff care work to keep enhancing their satisfaction

‘Happy in Country Garden, Trust in You’ family open day activity

Conducted at least one survey of happiness to the whole staff every year

to analyze concerning points of low happiness among staff in forms of investigation,

solving factors that influence staff happiness fundamentally.

Have received 17,697 effective questionnaires of investigation this year

Practice the concept of environmental protection to defend the ecological environment.

Energy management

Pushed forward reasonable distribution of resources, reduced energy consumption,

and advanced utilization of energy and resources

Elevators with air-conditioners

Indoor air-conditioners

LED lights

Energy-saving water pumps

LED strip change in the hall of 大堂

Guangzhou Yingkai Plaza

Renovation of the lighting system

in underground garage

New energy unmanned vehicle

‘Apollo’

Water resource management

Optimized water resource management in communities and urban services

with two modules of relevant water-saving measures

Upgraded and perfected water pumps in the community.

28 renovation projects have been put into use during the reporting period,

reaching the highest ratio of energy-saving at 84%

Waste management

Utilized innovative and encouraging mechanisms as well as digital and intelligent equipment

to promote garbage sorting disposal level

Garbage sorting disposal points in Shijiazhuang Country Garden Tianhui Project

In the future, Country Garden Services will advocate the concept of sustainable development,

deepen to integrate company’s strategy with society and environment,

and remain true to the original aspiration and strive forward with unremitting efforts to create a brighter future for more people!